Returns & Exchanges
At Goodwoods British Market, we strive to ensure your favorite UK treats arrive in perfect condition. Due to the perishable nature of food items, returns are generally limited to damaged or incorrect shipments reported within 14 days.
Contact Customer Support
Email our team with your order number and photos of any damaged goods or incorrect items received to initiate your claim.
Wait for Approval
Our team will review your request within 48 hours to determine if a return, refund, or replacement is appropriate based on our food safety guidelines.
Package Your Return
If a return is required, place the unopened items securely in their original packaging to ensure they are not further damaged during transit.
Receive Refund or Replacement
Once your return is processed or your claim is approved, we will issue a refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing